Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Last updated: January 2024
How can I pay for my order?
We gladly accept all major credit cards depending on what country you are at. Please see the details below:
Is it safe to enter my payment information on your website?
Yes, our website uses encrypted SSL technology to ensure a secure and safe checkout process.
What do I need to do if my payment isn't going through?
Apologies for the inconvenience! Please double-check your shipping and billing information. If the problem persists, reach out to your bank regarding the payment. If you need further assistance, send us a message, and we'll do our best to assist you!
Can I make changes to my order after payment?
Unfortunately, once an order is placed and payment is confirmed, we cannot make changes to the order. Please review your order carefully before completing the payment.
Do you ship to Netherlands, Belgium, and the rest of the world?
Yes, we ship worldwide via DHL Express. Please look at the shipping cost below.
How much does shipping cost?
We only charge shipping once regardless of how many items you order. Check the table below for the exact shipping costs to your country.
Once your order is shipped, you will receive a tracking number via email. Use this number to track your order on visit www.dhl.com to follow your item's journey. If you prefer, you can also reach out to us via WhatsApp or Email and we'll gladly assist you in tracking your order.
If your order is delayed, please contact our customer support team via WhatsApp or Email and we will investigate the issue and provide you with updates.
Will I have to pay for international taxes and duties?
No, we all do pay for the taxes and duties in Euro.
Yes! If you receive a wrong or damaged item, we'll quickly send a replacement or provide a refund. If you're dissatisfied with your order, you can return it for a refund (excluding shipping costs) once we receive the product back. Your satisfaction is our priority!
How can I return my order?
If you want a refund, just email us within 30 days of receiving your parcel. We'll then provide you with easy instructions on how to return the item. Please keep in mind that our refund policy has a 30-day limit. After this period, we can't offer a refund or exchange. To be eligible for a return, make sure the item is unused, in its original condition, and in the original packaging.
Are your products ethically sourced?
Yes, our skull products are ethically sourced, and we prioritize sustainable and responsible practices.
What if my country has restrictions on importing animal skulls?
After placing your order, we promptly handle all export and import documentation for our animal skulls through the animal conservation department. Our skulls adhere to international taxidermy standards, and we possess all required legal paperwork, ensuring a smooth import process for the skull carvings in your country.
How do I care for and clean my sculpture?
To maintain the beauty of your sculpture, gently dust it with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials that may damage the surface.
