HOW CAN I PAY FOR MY ORDER?
We gladly accept all major credit cards depending on what country you are at. Please see the details below:
IS YOUR SITE SAFE AND SECURE?
YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
What do I need to do if my payment isn't going through?
Apologies for the inconvenience! Please double-check your shipping and billing information. If the problem persists, reach out to your bank regarding the payment. If you need further assistance, send us a message, and we'll do our best to assist you!
WHERE CAN I APPLY MY DISCOUNT CODE?
In the checkout's initial step, find a box below your order summary. Type in your code, hit 'apply,' and see the discount take effect. Just a reminder, you can only use one discount code per order!
Do you ship to Netherlands, Belgium, and the rest of the world?
Yes, we ship worldwide via DHL Express. Please look at the shipping cost below. with DHL Express.
HOW MUCH DOES SHIPPING COST?
We only charge shipping once regardless of how many items you order. Check the table below for the exact shipping costs to your country.
Tracking your order is very easy! When your order is shipped, we'll provide you with a personal tracking number. Simply visit www.dhl.com and enter your tracking number to follow your item's journey. If you prefer, you can also reach out to us, and we'll gladly assist you in tracking your order.
How long will my hand-carved skulls or gold skulls to arrive?
Typically, we create our carved skulls or gold skulls upon request, a process that typically takes around 2 weeks for carving, treatment, and drying. Shipping usually takes less than a week, and we strive to dispatch orders promptly.
If you have a specific date in mind for your order, it's advisable to reach out to us right after placing your order. We'll make every effort to expedite the processing and ensure timely delivery.
WILL I HAVE TO PAY FOR INTERNATIONAL TAXES AND DUTIES?
No, we all do pay for the taxes and duties in Euro.
CAN I RETURN MY ORDER?
Yes! If you receive a wrong or damaged item, we'll quickly send a replacement or provide a refund. If you're dissatisfied with your order, you can return it for a refund (excluding shipping costs) once we receive the product back. Your satisfaction is our priority!
HOW CAN I RETURN MY ORDER?
If you want a refund, just email us within 30 days of receiving your parcel. We'll then provide you with easy instructions on how to return the item.
Please keep in mind that our refund policy has a 30-day limit. After this period, we can't offer a refund or exchange. To be eligible for a return, make sure the item is unused, in its original condition, and in the original packaging.
Will the hand-carved skull or gold skull I order LOOK exactly like the picture?
The skull you get will look like the ones on our website, but since they're natural, no two are exactly alike. Each skull and horn might be a bit different in size and how they look.
What if my country has restrictions on importing animal skulls?
After placing your order, we promptly handle all export and import documentation for our animal skulls through the animal conservation department. Our skulls adhere to international taxidermy standards, and we possess all required legal paperwork, ensuring a smooth import process for the skull carvings in your country.
WHAT IF MY SKULL ARRIVES DAMAGED/BROKEN?
We ensure that our skulls reach you in perfect condition. Each carving is carefully packed with ample bubble wrap and other protective materials to prevent any damage during transit. If, by any chance, a skull arrives broken, we take full responsibility. You can choose between a full refund or receiving a replacement skull promptly. Your satisfaction is our priority.
HOW DO I ATTACH THE HORNS TO THE SKULL?
WHERE DO OUR SKULLS COME FROM?
Our skull creations are made without harming any animals; instead, we use skulls that come as byproducts from local agriculture. We embrace the ancient tradition of respecting every part of the animal and cherishing their remains after they naturally pass away—a gesture of utmost respect for the lives of these beautiful creatures.
If you still have any questions, please message us on WhatsApp or Email.
